Customer Service Representative Bankwest at Bankwest

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Chat Support, Phone Support, Problem Solving, Computer Skills, Multitasking, Risk Management, Regulatory Compliance, Occupational Health and Safety, Adaptability

Industry

Financial Services

Description

We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide chat & phone based support to our customers during our 24 hour, 7 days per week service. These roles are full-time and operate on a rotating roster across 7 days a week, 24 hours a day. This includes working early, evening, weekend and public holiday shifts. Rosters will vary and change based on business needs. See yourself in the team: On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment; we are always there for our customers when they need us the most. Your responsibilities: Offer helpful and timely assistance to customers using our online chat service. Support customers with new ways of banking through our app and online banking Be the warm and engaging voice of the business that our customers connect with. Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction Receive inbound calls from customers, offering resolution of the query at first point Provide customers with information relating to their products, services and transactional information Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business Hours and Training: Training is a compulsory component and you will need to attend all training dates to be successful for the position. Training will begin on your start date and run for 3 weeks full time at our Perth office, 300 Murray Street, between 9:00am - 5:00pm AWST. Post training, you will begin your 24/7 rotational shifts. Start Date: Monday 20th April We will confirm your roster at least 4 weeks in advance We offer 3 weeks of training (during main business hours) Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin. We're interested in hearing from people who have: The ability to work 24/7 rotational rosters Customer service skills Strong computer skills and ability to multitask Ability to work in a high paced environment and revels in change and feedback to improve performance Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks Live within reasonable travel distance to our Perth office Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next superstar, apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 27/02/2026 At Bankwest, we're on a mission to become Australia's favourite digital bank. We believe that banking should be smarter, simpler and designed around our customers. And it’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change. In turn, our colleagues' ambition is matched with life balance, benefits and unique career momentum opportunities. We say our culture is “made by us”. And we’re really proud of that.

Responsibilities

The representative will provide quick, accurate, and up-to-date answers to customer queries via online chat and inbound calls, ensuring resolution at the first point of contact. Responsibilities also include assisting customers with new banking methods through the app and online banking while representing the business voice.