our role and responsibilities

• Help customers by phone, email, our website and social media, providing friendly advice and clear information.
• Take the time to understand each customer’s situation, showing patience, empathy and a genuine willingness to help.
• Arrange the right assistance and coordinate with our technicians to get customers back on the road.
• Keep customers informed and reassured so they know what happens next and feel confident that help is on its way.
• Help with troubleshooting, warranty enquiries and customer concerns, explaining options and finding practical solutions.
• Support your teammates and keep customer details accurate so everyone has the information they need to help.

What makes you a great fit

You’ll thrive in this role if you enjoy helping people, solving problems and working as part of a team. You’ll also bring:

• Friendly communication: A caring, professional phone manner and clear written communication.
• A calm approach: The ability to reassure customers and stay focused during busy periods.
• Attention to detail: Accuracy when recording locations, customer details and service requests.
• Computer confidence: Confidence using different systems and a willingness to learn.
• Organisation: The ability to manage enquiries and coordinate assistance while keeping track of the details.
• Team spirit: A reliable, supportive approach and the confidence to work independently.