Customer Service Representative

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

SUMMARY

You will join our team as a Customer Service Representative based in Stockholm and will be a primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). You will serve as a customer contact (by telephone or email) regarding such matters as ordering, scheduling, and shipping.

QUALIFICATIONS

• Ability to operate a personal computer and appropriate software packages.
• Good communications skills as well as good interpersonal and organizational skills.
• Previous experience in Customer Service.
• Fluent Swedish and English.
• Flexibility, organization and self-drive to take care of customer requirements.
• A standout colleague who can adapt to change and overcome challenges.
• Ability to establish trusted relationships with external customers and internal contacts.
• Possesses a curious mind with the ability to learn new concepts and skills quickly.

• Receives and process orders via telephone, mail, and EDI until invoiced.
• Respond to customer questions and requests via telephone or mail.
• Log and solve customer related issues with regards to shipments, invoices orders etc.
• Daily backup order monitoring and release backorder in Biofarma system.
• Maintenance of customer - and patient data and keep customer files updated.
• May setup new accounts, maintain other records, prepare required reports.
• Support business with information when applicable
• Collaborate with cross-functional teams in Customer service-related projects.