Position:- Customer Service Representative
Rate :- $17/hr.
Location:- Rochester, NY- Remote but candidate must have to reside near Rochester

SUMMARY DESCRIPTION:

Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. This will be done in a polite, professional, and courteous manner at all times. The Customer Service Representative meets the statistical goals of the position.
Essential Resource Responsibilities / Accountabilities:

MINIMUM RESOURCE QUALIFICATIONS:

Level I
- Associate’s degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment
- Successful completion of the Customer Service Training Program
- Ability to multi-task in a fast-paced environment while maintaining high accuracy
- Excellent oral, written, and listening skills
- Capability to handle stressful situations in a professional manner
- Ability to respond to all inquiries in a calm, polite, professional manner
- PC skills required
- Work occasional overtime as required to meet business needs

PHYSICAL REQUIREMENTS

• Must be able to function for long periods of time sitting at a desk using a keyboard
• Will need the ability to use a headset to listen to customer conversations In support of the Americans with Disabilities Act, this resource requirements document lists only those responsibilities and qualifications deemed essential to the position
  Job Type: Contract
  Pay: From $17.00 per hour
  Expected hours: 40 per week

Experience:

• Customer service Representative: 2 years (Required)
• Acts as a liaison between customers, internal departments: 1 year (Required)

Location:

• Rochester, NY (Required)

Work Location: Remot

Please refer the Job description for details