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Customer Service Representative BDC- Brodhead Chevrolet at Home Run Auto Group
Brodhead, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Interpersonal Skills, Organizational Skills, CRM Software Proficiency, Lead Management, Appointment Scheduling, Follow Up, Time Management, Problem Solving

Industry

Retail

Description
Home Run Auto Group is looking for a dedicated Customer Service Representative for our Business Development Center (BDC) at Brodhead Chevrolet, a part of our growing automotive family. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Schedule vehicle appointments for sales and service, ensuring optimal customer convenience. Maintain accurate records of customer interactions and transactions within the CRM system. Follow up with customers post-service to ensure satisfaction and address any concerns or questions. Assist in managing online leads and follow up to convert inquiries into sales opportunities. Collaborate with the sales and service teams to ensure customer needs are met and expectations exceeded. Provide information on promotions, vehicle specifications, and financing options to customers. High school diploma or equivalent required; associate degree preferred. Proven experience in customer service, preferably within the automotive industry. Excellent communication and interpersonal skills, both verbal and written. Strong organizational skills with the ability to manage multiple tasks simultaneously. Proficiency in using CRM software and basic computer applications. Ability to work flexible hours, including weekends and evenings as needed. A positive attitude and a passion for delivering outstanding customer service. ***ACCEPTING APPLICATIONS until 3/31/2026 L1
Responsibilities
The representative will manage customer inquiries across phone, email, and chat, professionally scheduling appointments for sales and service. They must also maintain accurate CRM records and follow up with customers post-service to ensure satisfaction.