Customer Service Representative – Because You’re the Glass Half-Full Kind o at Hartung Glass Canada

Farmers Branch, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

22.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving, Team Spirit, Order Processing, Inquiry Addressing, Data Entry, Filing, Copying, Policy Execution, Research, Collaboration, Mechanical Aptitude, Troubleshooting, Microsoft Office Proficiency, Basic Math, Communication, Attention To Detail

Industry

Glass;Ceramics and Concrete Manufacturing

Description

Description Are you the kind of person who thrives on delivering exceptional customer experiences and making things happen? Hartung Glass Industries is looking for a Customer Service Representative who’s ready to bring their problem-solving skills, team spirit, and enthusiasm to our dynamic workplace. With a pay range of $18 to $22 per hour based on experience and unbeatable benefits, this is your chance to shine! What We Offer You: Comprehensive medical, dental, vision, and disability benefits Quarterly Profit Sharing 401k with employer match Wellness programs to keep you at your best Career development and growth opportunities Referral bonuses up to $1500.00 Your Role: As a Customer Service Representative, you'll be the vital connection between our customers and our operations. Your day-to-day will involve processing orders, addressing inquiries, and providing top-notch service—all while contributing to the success of our team. Key Responsibilities: Process high-volume customer orders and change notices accurately and efficiently Perform general office duties including data entry, filing, and copying Understand and effectively execute customer service policies and procedures Take initiative to research and provide solutions when requested information is unavailable Collaborate with operations and sales teams to track orders and handle special product requests Answer and direct customer phone calls and assist visitors with professionalism and courtesy Requirements What You Bring: High school diploma or equivalent 2+ years of experience in an office-based customer service role preferred (but not required) Experience in the glass, construction, or banking industry preferred (but not required) Strong mechanical aptitude and ability to troubleshoot Knowledge of glass fabrication processes is a bonus Proficiency in Microsoft Office and basic math skills Clear communication skills, attention to detail, and self-motivation A team-player attitude dedicated to team success Why You’ll Love It Here: Competitive pay based on experience Comprehensive, low-cost benefits package 401k with company match Paid time off (vacation, sick days, holidays) Quarterly Profit Sharing Bonus At Hartung Glass Industries, we don’t just work with glass—we craft solutions and build lasting relationships. If you’re ready to join a team that values dedication, excellence, and a little bit of sparkle, apply today! Hartung Glass Industries is an Equal Opportunity Employer.

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Responsibilities

The Customer Service Representative will serve as the vital link between customers and operations by processing high-volume customer orders and change notices accurately and efficiently. Key duties also include performing general office tasks, understanding service policies, and collaborating with sales and operations teams.