OUR HISTORY

For over 40 years, Berlitz Canada has been providing the highest quality language training to the Canadian market. At Berlitz, we are committed to fully understanding the language goals our learners wish to achieve and strive to cultivate long-term relationships with each of them.

REQUIREMENTS:

Qualifications and Skills

• Education: High school diploma or equivalent (Bachelor’s degree preferred).
• Experience: Previous experience in customer service, call centers, or related roles is preferred.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and troubleshooting skills.
• Technical Skills: Proficiency in using CRM software, Microsoft Office Suite, and other customer service tools.
• Teamwork: Ability to work collaboratively in a fast-paced team environment.
• Empathy: High level of emotional intelligence and empathy when dealing with customers.
• Multitasking: Ability to manage multiple tasks while maintaining a high level of accuracy.
• Time Management: Excellent organizational and time management skills.
• Must have a valid Canadian Work Permit

Key Competencies

• Customer-oriented mindset
• Patience and adaptability
• Attention to detail
• Ability to handle pressure
• Positive attitude

Working Conditions

• Location downtown Toronto
• Primarily desk-based with a significant amount of time spent on the phone or computer.

Job Type: Part-time
Pay: $25,000.00 per year

Application question(s):

• Are you currently located in Toronto?

Experience:

• Customer service: 2 years (required)

Work Location: In perso

As our CSR, your main goal will be to assure maximum satisfaction of our internal and external customers by managing their expectations to achieve the objective of creating long-staying, loyal customers.

• Customer Support: Respond promptly to customer inquiries via phone, email
• Issue Resolution: Handle and resolve customer complaints, escalating complex issues to the appropriate team as necessary.
• Product Knowledge: Maintain an in-depth understanding of the company’s products and services to assist customers effectively.
• Order Management: Process orders, forms, applications, and requests efficiently and accurately.
• Documentation: Record customer interactions, transactions, comments, and complaints in the CRM system.
• Feedback Handling: Collect and analyze customer feedback to identify areas for improvement in processes and services.
• Policy Adherence: Follow company policies and guidelines to ensure consistent customer service practices.
• Upselling & Cross-Selling: Identify opportunities to recommend additional products or services based on customer needs.