We are looking to hire an enthusiastic, customer-oriented, full-time bilingual Customer Service Representative. This individual will be responsible for answering the phone lines, monitoring and responding to the online chat, responding to email inquiries, acting as a liaison between account representatives, customers and suppliers, providing information regarding products and/or services, entering orders with accuracy and efficiency, completing accounts receivable tasks, and creating and maintaining customer accounts.
The individual will also be responsible for resolving emerging issues that clients might face, as well as various other tasks. The objective is to ensure excellent service standards and maintain high customer satisfaction.

REQUIRED QUALIFICATIONS:

• Bilingual in French and English (written and oral) - must be strong in French.
• Good working knowledge of computers.
• Strong interpersonal phone skills.
• The ability to multi-task, perform well under pressure and to work as part of a team.

QUALIFICATIONS REQUISES:

• Bilinguisme - français et anglais (écrit et oral) – fortes aptitudes en français;
• Bonnes connaissances pratiques en informatique;
• Excellentes habiletés de communication au téléphone;
• Capacité d’effectuer plusieurs tâches à la fois, de travailler sous pression et de travailler en équipe.
  Possibilités d’avancement au sein de l’entreprise.
  Job Type: Full-time
  Pay: From $20.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount

Language:

• English & French (required)

Work Location: In perso

• Answering various client requests via phone calls, emails and online chat.
• Completing product research to ensure both the client’s and the company’s requirements are met.
• Working with account managers to create new accounts and prepare/process quotes.
• Entering and processing orders.
• Working with suppliers and our internal team to ensure product arrives on time and that the customer is served efficiently and in a cost effective manner.
  

  Possible advancement opportunities for suitable candidates are available.