WHY GM FINANCIAL?

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging.
Here we do more than work — we thrive.Provide excellent internal and external customer and dealer service via multi-channel requests focusing on first contact resolution.

About the role:

• Responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties.
• Maintain business knowledge related to auto financing, contract information and understand key processes from various operational areas within the company to research and resolve lease and loan inquiries.
• Responsible for evaluating account information and documenting correspondence, following procedures, and making sound business decisions.
• Responsible for providing Best In Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention.
• Key areas of focus include proactively partnering with external business partners, Team Leaders and Managers to expedite and resolve customer issues in a timely manner.
• These roles include Dealer Phone Support, End of Term Phone, Customer and Dealer Resolution and Deficiency Follow up.
• Contact with other departments and segments is necessary to fulfill certain tasks and help the business to achieving optimal business results and team objectives as this position directly affects the financial results produced by the company.

EXPERIENCE

• Secondary School required.
• Post secondary education preferred.
• 2 years of experience in a customer service or office environment is preferred.
• Previous automotive industry experience is preferred but not required.
• Must be fluent in French and English.

• Responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties.
• Maintain business knowledge related to auto financing, contract information and understand key processes from various operational areas within the company to research and resolve lease and loan inquiries.
• Responsible for evaluating account information and documenting correspondence, following procedures, and making sound business decisions.
• Responsible for providing Best In Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention.
• Key areas of focus include proactively partnering with external business partners, Team Leaders and Managers to expedite and resolve customer issues in a timely manner.
• These roles include Dealer Phone Support, End of Term Phone, Customer and Dealer Resolution and Deficiency Follow up.
• Contact with other departments and segments is necessary to fulfill certain tasks and help the business to achieving optimal business results and team objectives as this position directly affects the financial results produced by the company