Customer Service Representative - Bilingual (Spanish) at Contact Center Hiring

, , -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

15.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, Communication, Troubleshooting, Positive Attitude, Self-Starter, Engagement, Problem Solving, Professionalism, Rapport Building, Attention To Detail, Computer Skills, Time Management, Adaptability, Conflict Resolution, Teamwork

Industry

Description

Job Details Position Type: Full-Time/Part-Time Salary Range: $13.00 - $15.00 Hourly Spanish Speaking Customer Service Representative - Call Center Agent We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally. Sound like you? We want to speak with you! Customer Care Agent Job Description: What are the benefits? Health, Dental, Vision 401k Savings Employee Advancement, Career Path Development Promote from within Weekly drawing (gift cards, electronics etc) Paid Time Off for ALL employees, starts earning from day 1! Casual environment DailyPay Partner - get paid daily! What Will I Be Doing? Answering phones, emails, and live chat from customers Professionally responding to customer inquiries Identifying, escalating priority issues, and reporting to high-level management. Following up on complicated customer interactions where required. Recording details of customer interactions (proficiently and accurately) Develop rapport with customers, with an upbeat and positive attitude Offer solutions- not excuses What qualities do I have? Excellent customer service attitude. Ability to engage and tailor interactions with each customer, making their experience exceptional Friendly, confident, and a self-starter Strong verbal and written communicator Positive and quick troubleshooter What qualifications do I need? 1 year of customer service-related experience (preferred) 1 year of call center (preferred) Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required) Excellent grammar, punctuation, and spelling (required) Fluent in English and Spanish (required) We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions. Notice of Equal Opportunity and Accommodation for Applicants with Disabilities Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at jobs@connexusresourcegroup.com. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law. Qualifications

Responsibilities

The Customer Service Representative will be responsible for answering customer inquiries via phone, email, and live chat, while providing professional and friendly service. They will also identify and escalate priority issues and follow up on complicated interactions as needed.