What you’ll do?

• ResponsibilitiesRespond to customer and broker inquiries related to billing and payments via phone and email, resolving issues efficiently in a single interaction
• Coordinate payment arrangements for customers with overdue accounts
• Advise customers and brokers on finance policies and procedures
• Generate and distribute overdue notices and collection communications
• Receive and process payments (cheques, EFT, credit cards) and prepare deposits
• Assist with Accounts Payable and claims cheque processing
• Manage Agency Bill business including payment tracking, statement entry, and reconciliations
• Maintain accurate and detailed financial records in accordance with company procedures
• Provide support and back-up to team members as required.

What you bring?

• Qualifications & ExperienceUniversity degree or college diploma (or equivalent experience)
• Minimum 1 year of customer service experience (billing experience preferred)
• Bookkeeping experience is considered an asset
• Broker Level 1 License or willingness to obtain within the first 3 months (cost covered)

• Skills & CompetenciesStrong customer service and communication skills (written and verbal)
• Intermediate proficiency in Microsoft Excel and Word
• Excellent organizational, time management, and analytical skills
• Strong problem-solving ability with attention to detail
• Professional, courteous, and calm under pressure
• Ability to work independently and collaboratively in a fast-paced environment
• Adaptable, quick learner with sound decision-making skills
• 
  

What you’ll do?

• ResponsibilitiesRespond to customer and broker inquiries related to billing and payments via phone and email, resolving issues efficiently in a single interaction
• Coordinate payment arrangements for customers with overdue accounts
• Advise customers and brokers on finance policies and procedures
• Generate and distribute overdue notices and collection communications
• Receive and process payments (cheques, EFT, credit cards) and prepare deposits
• Assist with Accounts Payable and claims cheque processing
• Manage Agency Bill business including payment tracking, statement entry, and reconciliations
• Maintain accurate and detailed financial records in accordance with company procedures
• Provide support and back-up to team members as required.

What you bring?

• Qualifications & ExperienceUniversity degree or college diploma (or equivalent experience)
• Minimum 1 year of customer service experience (billing experience preferred)
• Bookkeeping experience is considered an asset
• Broker Level 1 License or willingness to obtain within the first 3 months (cost covered)

• Skills & CompetenciesStrong customer service and communication skills (written and verbal)
• Intermediate proficiency in Microsoft Excel and Word
• Excellent organizational, time management, and analytical skills
• Strong problem-solving ability with attention to detail
• Professional, courteous, and calm under pressure
• Ability to work independently and collaboratively in a fast-paced environment
• Adaptable, quick learner with sound decision-making skills
•