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Customer Service Representative at Blue Cardinal Home Services, LLC
Burke, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

18.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Call Center Experience, Attention to Detail, Time Management, Organization, Problem Solving, Bilingual

Industry

Consumer Services

Description
Description We are looking for a dedicated and customer-focused Client Service Representative to serve our customers. Are you highly accountable? Do you love routine and tend to gravitate to what is familiar to you? Would those that know you describe you as precise, accurate and factual? When it comes to being dedicated to the tasks that are assigned to you, is there no one more single focused and attentive? Would you describe yourself as a perfectionist? Do you prefer to manage tasks rather than people? Our Client Service Representatives are the most important teammates in our organization. A great opportunity to learn our business and grow your career into other areas of our organization. A culture that rewards hungry, humble and smart. Key Responsibilities Answer all incoming client calls promptly and follow our scripting process. Serve as the first point of contact for customers and deliver a courteous and professional experience every time. Following our process, accurately schedule service and maintenance appointments. Notify clients proactively if there are any scheduling delays and work to rebook at their convenience. Make outbound calls to Club Membership clients to schedule seasonal maintenance. Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction. Uphold Midway Plumbing’s Code of Ethics and Team Rules at all times. Requirements What You Bring Previous experience in a customer service or call center role (required) Knowledge of plumbing or home services industry (preferred) Ability to follow a process Strong attention to detail and excels in accuracy. A courteous and pleasant demeanor—whether on the phone or off Excellent time management, organization, and problem-solving abilities Bilingual a plus, but not required Pay $16-18 an hour If you're passionate about great customer service, enjoy being part of a team, and want to make a meaningful impact, we’d love to hear from you!
Responsibilities
Answer all incoming client calls promptly and follow the scripting process. Serve as the first point of contact for customers and deliver a courteous and professional experience every time.