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Customer Service Representative at Blue Cardinal Home Services, LLC
Abilene, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Call Handling, Scheduling, Multitasking, Organization, Professional Communication, ServiceTitan, Call Scripting

Industry

Consumer Services

Description
Description Midway Plumbing is Hiring a Customer Service Representative! Part-Time • Steady Schedule • Team Environment Do you love helping people and getting them taken care of right away? Midway Plumbing is looking for a Customer Service Representative (CSR) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to join a team that keeps things moving and customers taken care of quickly. As our CSR, you'll be the first point of contact—helping customers with their plumbing needs, and getting them scheduled fast, and making sure they feel confident they called the right place. What You'll Do Answer incoming calls and get customers scheduled quickly Assist customers with their plumbing service needs Communicate clearly and professionally with customers and technicians Handle a high call volume while staying organized and efficient Enter and update customer information accurately Prioritize calls, including urgent and emergency requests Deliver a great experience on every call Requirements What We're Looking For Previous CSR or call center experience at an HVAC or plumbing company Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Comfortable following call scripts and processes (ServiceTitan knowledge a plus!) Positive attitude and team-first mindset What We Offer Competitive hourly pay Consistent schedule Medical, dental, and vision benefits PTO and paid holidays Supportive team environment Schedule: This is a part-time and in-office position. Monday- Friday | 9:00 am - 3:00 pm If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.
Responsibilities
The CSR serves as the first point of contact, handling high call volumes to schedule plumbing services and assist customers. They are responsible for accurately updating customer information and prioritizing urgent emergency requests.