Customer Service Representative at Blue Cardinal Home Services, LLC

Burke, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

18.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Handling, Scheduling, Multitasking, Organization, Professional Communication, ServiceTitan, Call Scripting

Industry

Consumer Services

Description

Description Customer Service Representative Burke, TX McWilliams is Hiring Customer Service Representatives in Livingston, TX! Full-Time • $18/Hour • Three Consecutive Days Off Every Week Do you love helping people and getting them taken care of right away? McWilliams is looking for two Customer Service Representatives (CSRs) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to join a team that keeps things moving and customers taken care of quickly. As our CSR, you'll be the first point of contact — helping customers with their HVAC and plumbing needs, getting them scheduled fast, and making sure they feel confident they called the right place. What You'll Do Answer incoming calls and get customers scheduled quickly Assist customers with their HVAC and plumbing service needs Communicate clearly and professionally with customers and technicians Handle a high call volume while staying organized and efficient Enter and update customer information accurately Prioritize calls, including urgent and emergency requests Deliver a great experience on every call Requirements What We're Looking For Previous CSR or call center experience at an HVAC or plumbing company Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Comfortable following call scripts and processes (ServiceTitan knowledge a plus!) Positive attitude and team-first mindset Weekend availability (required) What We Offer $18.00/hour Consistent four-day schedule with Tuesday, Wednesday, and Thursday off — every week Medical, dental, and vision benefits PTO and paid holidays Supportive team environment Schedule: This is a full-time, in-office position. Training: First 4 weeks, Monday – Friday Regular schedule after training: Friday | 8:00 AM – 7:00 PM Saturday | 8:00 AM – 7:00 PM Sunday | 7:00 AM – 6:00 PM Monday | 8:00 AM – 7:00 PM If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.

Responsibilities

Act as the first point of contact for customers needing HVAC and plumbing services by answering calls and scheduling appointments. Ensure accurate data entry of customer information and prioritize urgent emergency requests.