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Customer Service Representative at Blue Cardinal Home Services, LLC
Longview, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Organization, Multitasking, Efficiency, Data Entry, Call Prioritization, Teamwork, Call Scripts, Service Titan

Industry

Consumer Services

Description
Description Alco Air is hiring a Customer Service Representative! Full-Time • Steady Schedule • Team Environment Do you love helping people and getting them taken care of right away? Alco Air is looking for a Customer Service Representative (CSR) to be the voice of our company. If you’re organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to be part of a team that keeps things moving and customers taken care of quickly. You’ll be the first point of contact—helping customers with their plumbing and HVAC needs, getting them scheduled fast, and making sure they feel confident they called the right place. What you’ll do as a CSR: • Answer incoming calls and help customers get scheduled quickly • Assist customers with plumbing and HVAC service needs • Communicate clearly and professionally with customers and technicians • Handle a high call volume while staying organized and efficient • Enter and update customer information accurately • Help prioritize calls, including urgent and emergency requests • Deliver a great customer experience on every call Requirements What we’re looking for in our next CSR: • Previous CSR or call center experience in an HVAC or Plumbing company required • Strong communication and customer service skills • Ability to multitask and stay organized in a fast-paced environment • Comfortable following call scripts and processes. Knowledge of Service Titan a plus! • Positive attitude and team-first mindset What we offer our CSR: • Competitive hourly pay • Consistent schedule • Medical, dental, and vision benefits • PTO and paid holidays • Supportive team environment If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we’d love to talk.
Responsibilities
The Customer Service Representative will serve as the company's voice, handling incoming calls to assist customers with scheduling and addressing their plumbing and HVAC service needs professionally. Responsibilities include maintaining accurate customer information, handling high call volumes efficiently, and prioritizing urgent requests to ensure a great customer experience.