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Customer Service Representative at Blue Cardinal Home Services, LLC
Burke, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

18.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Call Center Experience, Plumbing Knowledge, HVAC Knowledge, Attention to Detail, Time Management, Organization, Problem Solving, Bilingual

Industry

Consumer Services

Description
Description Ready for a fresh start? Make this the year you love where you work! We are looking for a dedicated and customer-focused Customer Service Representative to serve our plumbing and HVAC customers. Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization. Key Responsibilities of our Customer Service Representative: Answer all incoming client calls promptly and follow our scripting process. Serve as the first point of contact for customers and deliver a courteous and professional experience every time. Following our process, accurately schedule service and maintenance appointments. Notify clients proactively if there are any scheduling delays and work to rebook at their convenience. Make outbound calls to Club Membership clients to schedule seasonal maintenance. Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction. Requirements What You Bring to the Customer Service Representative role: Previous experience in a customer service or call center role (required) Knowledge of plumbing and HVAC, or home services industry (required) Ability to follow a process Strong attention to detail and excels in accuracy. A courteous and pleasant demeanor—whether on the phone or off Excellent time management, organization, and problem-solving abilities Bilingual a plus, but not required Schedule: 3 shift options to include: Fri-Mon 8 am-7 pm Wed-Sat 8 am-7 pm Sun-Wed 8 am-7 pm Pay $16-18 an hour. If you're passionate about great customer service and enjoy being part of a team, apply now!
Responsibilities
The Customer Service Representative serves as the first point of contact for customers, answering calls and scheduling appointments. They also notify clients of any scheduling delays and assist with dispatching as needed.