Customer Service Representative at BlueScope

City of Wanneroo, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Negotiation, Interpersonal Skills, Problem Solving, Attention to Detail, Teamwork, IT Systems, Relationship Building, Proactive Approach

Industry

Building Materials

Description

Job Description BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. The Opportunity Our Fielders business is looking for a Customer Service Representative to join the team based in Wangara. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision. Our supportive, customer-focused team at Fielders has a passion for service and team interaction, they represent the face of the business. In this role, you will bring your experience and willingness to learn in order to support the team. You will interact and manage internal and external customer enquiries and relationships; either in person, through phone calls or through emails. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. This is a Monday to Friday, opportunity. What Will You Do? This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales and customer service duties, you’ll be responsible for the following: interact with customers, and manage those relationships and enquiries either face to face, via phone and/or email collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable prepare and follow up on customer quotes, whilst supporting our sales teams and branches across Australia providing internal support and regular feedback to our sales teams with customer and competitor information resolve issues and seek ways to improve the customer’s experience ensure that tasks are completed in a timely manner and systems updated accordingly More About You You will enjoy working in a team environment and bring: excellent communication, negotiation and interpersonal skills a strong customer focus with the ability to resolve issues effectively and efficiently the ability to pick up new and custom IT systems quickly a proactive approach in building constructive and effective relationships a high attention to detail and ability to complete multiple tasks simultaneously a commitment to your own safety and well-being while caring for others What’s in it For You Ongoing career development opportunities Ongoing trainings Employee benefits with discounts on health and wellbeing products and services Team lunches Team building activities Employee Assistance Program Come and discover us at bluescope.com/life-at-bluescope/careers. Together we can make a world of difference.

Responsibilities

The Customer Service Representative will interact with customers and manage their enquiries through various channels. They will collaborate with internal stakeholders to ensure customer expectations are met and resolve issues to improve the customer experience.