JOB DESCRIPTION

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

THE OPPORTUNITY

Our Lysaght business is looking for a Customer Service Representative to join the Toowoomba team. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
As a Customer Service Representative, you will be responsible for providing frontline support to our branch by efficiently managing customer enquiries received via phone, email, and in-person visits to our retail space. Our diverse customer base includes both homeowners and professional builders, all seeking premium products and tailored solutions that reflect our commitment to quality and service excellence.

WHAT WILL YOU DO?

Working with a friendly and inclusive team you will be a key contact for sales and service enquiries. In addition, you will:

• interact with our customers via phone, email and face to face to manage a variety of enquiries
• follow-up on quotations and inquiries converting these into sales opportunities
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• nurture and grow relationships with customers to uncover new business and sales opportunities
• look at new ways of improving the customer experience and consistently improving the total value proposition

With your positive attitude and willingness to grow and develop yourself in the role you will bring:

• experience working in a customer service environment
• high attention to detail and ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues effectively and efficiently
• a willingness to grow, learn and develop yourself
• demonstrated computer competency including MS Offic