Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

THE OPPORTUNITY

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Batemans Bay. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
As a Customer Service Representative, you will be the face of Lysaght for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. With the support of a strong leadership team, you will be given every opportunity to further develop your career with us here at BlueScope Australia.
Enjoy ongoing professional development and training, a competitive package including 14% superannuation, plus participation in our performance incentive program (quarterly bonus)!

Providing tailored solutions to our customers, you’ll also be:

• interacting with our customers via phone, email and face to face to manage a variety of enquiries
• preparing and following up customer quotes, entering and managing customer orders whilst supporting our sales teams
• coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
• managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer’s experienc

Providing tailored solutions to our customers, you’ll also be:

• interacting with our customers via phone, email and face to face to manage a variety of enquiries
• preparing and following up customer quotes, entering and managing customer orders whilst supporting our sales teams
• coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
• managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer’s experience