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Customer Service Representative at Bonita Springs Utilities Inc

Bonita Springs, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Typing, Filing, Data Entry, Cash Handling, Record Keeping, Problem Solving, Microsoft Office, Logic, Learning New Software, Organization, Following Instructions

Industry

Description

Description Department: Member Services Requirements Responsibilities: Handle incoming calls with tact and courtesy; Perform general clerical duties (typing, filing, and data entry); Determine charges, collect and post payments and deposits, refund money or adjust bills (issue credits); Balance cash drawers, and prepare daily deposits; Keeps records of customer interactions and transactions, recording details of inquiries, comments or issues, as well as action taken; ensure appropriate changes were made to resolve problems; Issue service disconnect orders; Order bench tests for reported meter malfunctions; Set up new accounts (including construction), collect fees, and issue service orders for new installation and service changes; Knowledge, Skills, and Abilities: Knowledge of Microsoft Office products (Word, Excel, and Outlook); Skill in providing quality customer service; Skill in using logic and reason to determine approaches, conclusions, and solutions to issues; Ability to quickly and independently learn new software; Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work; Ability to multi-task while working within deadlines and shifting priorities; Ability to organize work for timely completion; Ability to follow complex oral and written instructions; Ability to work with minimal supervision. Requirements High School Diploma or equivalent; 1 or more years of customer service experience.

Responsibilities

The representative will handle incoming customer calls, manage clerical duties like typing and data entry, and be responsible for determining charges, collecting payments, issuing credits, and balancing cash drawers. They must also maintain detailed records of customer interactions and transactions, ensuring issues are resolved appropriately.