Customer Service Representative (Booking Officer) - (004 - 00146) at Hunt St

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

1800.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Booking Management, Call Centre Experience, Communication Skills, Problem Solving, Record Keeping, KPI Achievement, Email Support, Chat Support, Professionalism, Negotiation Skills, Follow Up, Collaboration, Technical Proficiency, Time Management, Attention to Detail

Industry

Staffing and Recruiting

Description

Looking for Philippines-based candidates Job Role: Customer Service Representative (Booking Officer) - (004 - 00146) Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Compensation range: up to 1,800 AUD / Month Contract Type: Independent Contractor Agreement; Full-Time; Remote Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: The client is a national organisation that specialises in expert translation and interpretation services. With NAATI-certified professionals and teams across major Australian cities, they offer fast, high-quality language support to government, businesses, and individuals. They’re big enough to manage complex projects, yet flexible and approachable enough to deliver personalised, top-tier customer service every time. Role Overview: We’re on the lookout for experienced and reliable Customer Support Representatives / Booking Officer to join a remote team supporting an Australian-based client. This role is perfect for someone who’s already worked in an Aussie call centre environment and is keen to continue delivering high-quality service from home. You’ll be the first point of contact for customers, providing top-notch support via phone, email, or chat — with the goal of resolving queries quickly and leaving customers with a great impression. Key Responsibilities: Allocate Face to Face, Video and Telephone bookings to relevant interpreters Follow up with the client on certain bookings to offer alternatives if required. Call interpreters from SYL panel to offer them upcoming bookings as well as negotiate travel fees if required. Call interpreters from NAATI / AUSIT to fulfill bookings. Handle inbound customer inquiries via phone, email, or chat in a professional and friendly manner. Provide accurate information, troubleshoot common issues, and follow up as needed. Maintain detailed records of all interactions using internal SYL systems. Email or call interpreters and clients to follow up on bookings. Collaborate with internal teams to escalate and resolve more complex issues. Meet individual KPIs related to response time, customer satisfaction, and issue resolution. At least 3 years of call centre experience in an Australian setting. Hold a university degree relevant to the role or a certificate related to the role. Strong internet connection and a reliable PC setup – must be capable of running multiple systems and handling video calls smoothly. Prior work-from-home experience – ideal, to ensure quick onboarding and minimal hand-holding. Clear, neutral to minimal accent – strong communication skills are key; candidates should be easy to understand and confident speaking with Aussie customers. Must be willing to provide a Police Clearance (NBIA). Must be open to undergoing a third-party background check provided by the client.

Responsibilities

The Customer Service Representative will be responsible for managing bookings for interpreters and handling customer inquiries through various channels. The role requires providing accurate information and resolving issues while maintaining detailed records of interactions.