Customer Service Representative

at  Bosch Group

DO YOU WANT BENEFICIAL TECHNOLOGIES BEING SHAPED BY YOUR IDEAS? WHETHER IN THE AREAS OF MOBILITY SOLUTIONS, CONSUMER GOODS, INDUSTRIAL TECHNOLOGY OR ENERGY AND BUILDING TECHNOLOGY – WITH US, YOU WILL HAVE THE CHANCE TO IMPROVE QUALITY OF LIFE ALL ACROSS THE GLOBE.

Welcome to Bosch.
sia Abrasives Ltd (part of the Bosch Power Tools/Accessories Division) is an innovative manufacturer of non woven and foam abrasive products as well as a distributer in the UK of coated abrasives. The sites in Greetland, West Yorkshire and Alfreton, Derbyshire, have a wealth of experience in the manufacture and development of abrasive products, ideally complementing sia Abrasives’ systems solutions.
Job Description
Reporting to the Customer Services Team Leader, this role ensure that the candidate carries out duties in accordance with Company Procedures, maintaining a high level of awareness and commitment in the Safety, Health, Environment and Quality aspects of work. In particu-lar, carry out all operations in a safe manner, utilising appropriate Personal Protective Equip-ment as specified, and complying with all site procedures.

Qualifications

• Good written, presentation and IT skills
• Good interpersonal skills and team player
• Outgoing personality with excellent communication skills, including telephone skills
• Able to accept “change” and work flexibly to high standards.
• Customer focused (internal and external).
• Organisational Skills
• Computer Literacy
• Passionate and self-driven with an eye for detail
• Strong problem solving
• Pro-active and self-motivate

• Operate speedy, effective and accurate order processing according to procedure
• Advise customers of prices and discounts in accordance with the current price list, current promotions and trade agreements
• Provide effective cover for other members of the team to meet business needs
• Maintain a tidy, safe workplace with up to date record and filing systems
• Follow-up/management of customer queries, comply with customer care practices
• Provide comprehensive administration of quotations and samples in liaison with sales management
• Develop effective working relationships with internal/external customers, enhancing own performance and contributing to the development of others
• Verify prices for new items within agreed guidelines and/or recommend alternatives.
• Distribute low margin reports to appropriate representative and ensure feedback
• Maintain regular, pro-active telephone customer contact with specified accounts
• Preparation of own goals and targets, maintenance of technical skill profile to meet business needs, training others in role duties
• Maintain routine communications for activities delegated internally and externally

Qualifications

• Good written, presentation and IT skills
• Good interpersonal skills and team player
• Outgoing personality with excellent communication skills, including telephone skills
• Able to accept “change” and work flexibly to high standards.
• Customer focused (internal and external).
• Organisational Skills
• Computer Literacy
• Passionate and self-driven with an eye for detail
• Strong problem solving
• Pro-active and self-motivated

Additional Information
Competitive benefits and services including pension, 7 x death in service benefit, 24 holidays + statutory leave, Occupational Health, employee discounts (Perkbox) and on Bosch goods, development opportunities and on-site parking