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Customer Service Representative at BPG LLC dba J-Tech
West Pikeland Township, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

25.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Parts sales, Order processing, Quote building, Microsoft Office, Excel, Word, ERP software, Inventory software, Product knowledge, Communication, Mathematical skills

Industry

Manufacturing

Description
The Customer Service Representative will assist the Inside Sales team with a variety of tasks, the focus on parts sales. This position will lead the customers' to the correct parts solution. Excellent work environment, weekly pay, and company benefits! Essential Duties and Responsibilities: • Respond to incoming parts request from web, phone, email, and walk-in customers. • Directly interface with end user customers providing expertise in part products and recommend specific parts needed. • Identify the correct parts to fill the customers needs. • Build quotes as needed. • Process orders in relevant system. • Provide order status updates as requested. • Continually develop product knowledge to serve customers. • Work in conjunction with the outside sales team to grow parts sales. • Other duties and responsibilities as assigned. Qualifications: • High School Diploma or GED required and 3 years + related work experience. • Experience with Microsoft office, Excel, and Word. Knowledge of inventory or manufacturing software (ERP). • Ability to calculate discounts and percentages. • Help promote a company culture that encourages top performance and high morale
Responsibilities
The Customer Service Representative will assist the inside sales team by managing parts requests via phone, email, and walk-ins. They are responsible for identifying correct parts, building quotes, and processing orders while maintaining product knowledge.