Customer Service Representative at Brenntag

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, SAP, Communication Skills, Analytical Thinking, Problem Solving, Documentation, Claim Management, Logistics Coordination, Financial Coordination, Returns Processing, Feedback Management, Process Optimization, Delivery Scheduling, Product Knowledge, International Trading

Industry

Chemical Manufacturing

Description

Your Role Duties and Responsibilities: Customer contacts: Act as the first customer contact person to handle customer requests, concerning orders management such as forecast, price, lead time, order status (tracking), and provide feedback to the relevant sales representatives regarding order status and/or changes. Order processing: Process customer orders (sample incl.)/ changes according to established department policies / procedures after confirming the stock availability and customer product allocation, logistic availability, communicate with customer on relevant information, e.g. delivery schedules and product availability and coordinate with logistics and finance personnel, Process customer returns according to established policies/procedures. Documentation: Check the documents and challenge internally to get them in time and send them to customer (contract, package list, invoice, MSDS, CoA, etc.). Manage the document filing and support audit activity. Claim management: To communicate with the clients on feedback, suggestions or complains, continue to optimize the operation process accordingly to maximize the clients’ satisfaction. Internal Support： Follow up AR with financial team. Monthly review of delivery cost with logistic staff. Assist the line manager on operation reporting, projects and implementation of relevant Process. Job Requirement/Specification: Bachelor’s degree in International Trading or relative majors At least 5 years customer service experience in manufacturing/distribution/trading company, chemical industry is preferred. Technical & Professional Knowledge: (1) Be familiar with SAP system and has this knowledge for materials flow, which is preferred. (2) Fluent in spoken and written English plus (3) Good communication skill, and strong analysis thinking. (4) Be able to proactive think and provide solutions. Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. Brenntag TA Team Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution. As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future. For more information, please visit www.brenntag.com

Responsibilities

The Customer Service Representative acts as the first point of contact for customer requests related to order management and processing. They are responsible for ensuring customer satisfaction through effective communication and coordination with internal teams.