Customer Service Representative at Brenntag

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, ERP Systems, Customer Experience Management, KPI Tracking, Cross-Functional Collaboration, Process Improvement, Compliance, Working Capital Management, Invoicing, Dispute Resolution

Industry

Chemical Manufacturing

Description

Order Management and Fulfillment Enter and process customer orders accurately in ERP systems. Confirm orders and provide delivery timelines. Track orders and ensure timely fulfillment. Customer Experience Management Respond to customer inquiries via email, phone, or other channels. Provide updates on order status, delivery schedules, and issues. Resolve routine customer issues and escalate when necessary. Service Performance and KPIs Ensure accuracy and timeliness in all data and customer interactions. Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time). Cross-Functional Collaboration Liaise with logistics, warehouse, and planning teams to support order fulfillment. Follow up on delivery and documentation requirements. Process Improvement and Systems Identify opportunities to improve workflows and service quality. Support implementation of new processes and systems. Compliance and Governance Ensure accurate documentation and adherence to policies and regulations. Financial and Operational Impact Support working capital management by ensuring timely invoicing, order accuracy, and dispute resolution. Collaborate with relevant stakeholders to minimize order-to-cash cycle delays and address service-related cost drivers through initiatives that improve operational efficiency. Additional Responsibilities Perform other duties as assigned to support business objectives. Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. Brenntag TA Team Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution. As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future. For more information, please visit www.brenntag.com

Responsibilities

Manage the end-to-end order fulfillment process using ERP systems while ensuring timely delivery and accurate documentation. Act as the primary point of contact for customer inquiries and collaborate with logistics and warehouse teams to optimize the order-to-cash cycle.