Customer Service Representative at Brio Water Technology

Glendale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

22.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Troubleshooting, Technical Guidance, Claims Processing, Upselling, Salesforce, CRM, ERP Systems, Sage, Communication Skills, Multitasking, Microsoft Excel, Microsoft Word, Microsoft Outlook, Problem Solving

Industry

Wholesale

Description

About the role We’re looking for a Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, helping customers troubleshoot products, complete setups, and resolve issues. You’ll also manage claims, replacements, and escalations, while identifying opportunities to educate and upsell customers on Brio products. This is a great opportunity for someone who is detail-oriented, coachable, and energetic, with strong communication skills and a desire for growth within the company. What you'll do Handle high volume inbound calls and provide timely, professional support Assist customers with product setup, troubleshooting, and technical guidance Process claims, replacements, and warranty related requests Resolve customer concerns with a strong focus on customer satisfaction and retention Accurately document interactions and updates in internal systems Identify opportunities to upsell products or services (no commission, bonus incentives available) Collaborate with internal teams to ensure smooth resolution of customer issues Maintain a positive, solution-oriented attitude in a fast-paced environment Qualifications 1–2+ years of call center or high-volume customer service experience Experience supporting e-commerce customers is a plus Familiarity with ERP systems (Sage preferred) is a plus Experience using Salesforce or similar CRM tools is a plus Strong communication skills with a bubbly, personable, and professional demeanor Ability to handle constructive feedback and continuously improve performance Highly detail-oriented with strong organizational and follow-up skills Comfortable multitasking and managing multiple priorities Basic computer skills (Excel, Word, Outlook) Reliable attendance and strong work ethic What we're looking for Someone who genuinely cares about the customer experience A team player who brings positive energy to the workplace A quick learner who can adapt to new systems and processes A self-starter who can work independently while staying aligned with team goals Someone interested in long-term growth opportunities within Brio Pay $22.00 per hour Performance-based bonus incentives tied to sales and customer outcomes Opportunity for career growth and advancement within the company Benefits / Perks We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including: Medical, Dental, Vision, Life Insurance 401K Retirement Plan Paid Vacation Time Paid Holidays and More!

Responsibilities

The Customer Service Representative will handle high-volume inbound calls to assist with product troubleshooting, setup, and warranty claims. They will also document interactions in internal systems and identify opportunities to upsell products to customers.