Customer Service Representative at Brody Pennell

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Attention to Detail, Computer Proficiency, Call Handling, Order Processing, Complaint Resolution, Documentation, Product Knowledge, Service Knowledge, Time Management, Adaptability, Stress Management, Data Entry, Manual Dexterity

Industry

Consumer Services

Description

Description Job Summary: As a Customer Service Representative at Brody Pennell, you will be the primary point of contact for our customers, providing exceptional service and support. Your role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Answer inbound calls and make outbound calls to customers. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues promptly and professionally. Document all interactions and transactions in the customer management system. Process orders, refunds, and exchanges. Escalate complex issues to the appropriate department or supervisor. Maintain up-to-date knowledge of company products, services, and policies. Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates. Requirements Qualifications: High school diploma or equivalent required; some college coursework preferred. Previous customer service or call center experience is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficient in using computers and various software applications. Ability to handle high call volumes and stressful situations professionally. Working Conditions: Office environment with standard office equipment. Occasional extended hours or shifts may be required based on business needs. Ability to adapt to a fast-paced and dynamic work environment. Physical Requirements: Sitting for Extended Periods: Ability to sit at a desk and use a computer for the majority of the workday. Typing and Data Entry: Proficiency in typing and using a computer mouse for data entry and communication tasks. Phone Usage: Ability to handle a headset or phone for extended periods. Visual Acuity: Good vision required for reading computer screens and documentation. Hearing: Ability to hear clearly through a headset or phone to effectively communicate with customers. Repetitive Motion: Frequent use of keyboard and mouse, which involves repetitive motion. Manual Dexterity: Adequate manual dexterity for handling phone equipment and performing data entry tasks.

Responsibilities

The Customer Service Representative will handle inbound and outbound calls, addressing customer inquiries and resolving issues. They will document interactions and ensure a positive customer experience.