Customer Service Representative at Broward House, Inc.

Ohio, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Empathy, Organization, Documentation, Scheduling, Collaboration, Confidentiality, Microsoft Office, Database Management, HIV Awareness, Problem Solving, Attention to Detail, Compassion, Support, Health Services

Industry

Health and Human Services

Description

Broward House, Inc. is seeking a dedicated and compassionate Customer Service Representative to join our team in transforming the lives of individuals impacted by chronic health challenges, including HIV. Founded in 1988 amidst the AIDS epidemic, Broward House has evolved from a hospice for uninsured individuals with terminal AIDS into a vital organization that empowers people to live and thrive with HIV. Our mission focuses on improving the quality of life through comprehensive services, including 24-hour medical support, substance-use treatment, affordable housing, and mental health counseling. As a Customer Service Representative, you will play a crucial role in facilitating smooth operations within our organization, providing compassionate support to our clients, and ensuring that their needs are met efficiently. Your efforts will directly contribute to our goal of creating individualized plans that align with each client's personal objective of health and stability. By joining Broward House, you will not only be part of a nonprofit organization committed to combatting stigma and advocating for prevention but also help provide hope and healing to our community through exceptional service and support. Responsibilities Answer incoming calls and provide accurate information to clients regarding services offered by Broward House. Assist clients in completing paperwork and documentation necessary for access to services and resources. Maintain a welcoming environment for individuals seeking assistance, providing them with empathetic support. Manage scheduling for appointments and intake assessments, ensuring timely and accurate coordination. Collaborate with case managers and other staff to address client needs and follow up on services provided. Document client interactions and update records in a timely manner within our database. Handle any inquiries or issues from clients in a professional manner, escalating when necessary. High school diploma or equivalent; additional education in social work or public health is a plus. Proven experience in customer service, preferably within a nonprofit or healthcare setting. Strong verbal and written communication skills, with an ability to convey information clearly and compassionately. Familiarity with HIV and related health issues is preferred, with a commitment to ongoing education. Ability to maintain confidentiality and uphold ethical standards when handling sensitive information. Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently. Proficiency in Microsoft Office Suite and experience with database management software.

Responsibilities

As a Customer Service Representative, you will facilitate smooth operations within our organization and provide compassionate support to our clients. Your efforts will directly contribute to creating individualized plans that align with each client's personal objective of health and stability.