Customer Service Representative - Buchanan Dam, TX at GameOn Studio

Buchanan Dam, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Multi-Tasking, Microsoft Office, CRM Software, Attention To Detail, Organizational Skills, Teamwork, Independence, Empathy, Product Knowledge, Billing, Safety Protocols, Account Management, Inventory Management

Industry

Description

Description At Matador Gas & Power, we are a leading provider of propane services, dedicated to delivering reliable, safe, and high-quality propane solutions to residential, commercial, and industrial customers. Our commitment to customer satisfaction is at the heart of everything we do, and we are seeking a motivated and customer-focused Customer Service Representative to join our team. Position Overview: As a Customer Service Representative at Matador Gas & Power, you will serve as the first point of contact for our customers, providing exceptional service through various channels including phone, email, and in-person interactions. You will assist customers with inquiries, service requests, account management, and troubleshooting, ensuring that all propane-related services are delivered efficiently and effectively. Your ability to understand customer needs, provide solutions, and build lasting relationships will be key to your success in this role. Key Responsibilities: Respond to customer inquiries regarding propane delivery, billing, and services. Provide accurate product information and guide customers in selecting appropriate propane services for their needs. Schedule and coordinate propane deliveries, installations, and maintenance services. Manage customer accounts, including setting up new accounts, processing payments, and assisting with billing issues. Handle customer complaints or concerns with empathy, professionalism, and a solution-oriented approach. Collaborate with field technicians and other departments to ensure timely and accurate service. Process orders and maintain accurate customer records in the company’s database. Educate customers on propane safety protocols and company policies. Maintain a high level of product knowledge to provide expert guidance to customers. Follow up on service inquiries to ensure customer satisfaction. Assist with inventory management and stock requests as necessary. Perform other administrative tasks and duties as needed. Requirements Qualifications: High school diploma or equivalent; college degree preferred. Previous customer service experience, preferably in the propane or energy sector. Strong communication and interpersonal skills. Problem-solving abilities with a customer-first attitude. Ability to multi-task in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software. Knowledge of propane safety and industry standards is a plus. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Ability to handle sensitive and confidential information. Working Conditions: Office-based position with occasional field visits if required. Some evenings or weekends may be required depending on service needs. Occasional on-call support may be necessary during peak times. Why Join Us? Competitive salary and benefits package. Opportunities for career growth and development within a rapidly growing company. A supportive and collaborative work environment. Commitment to safety and employee well-being. If you're a motivated, customer-oriented individual with a passion for delivering exceptional service, we encourage you to apply today!

Responsibilities

As a Customer Service Representative, you will respond to customer inquiries, manage accounts, and coordinate propane deliveries. Your role will involve providing exceptional service and building lasting relationships with customers.