Customer Service Representative - Builder's Wholesale Flooring at Engage Employment Solutions

West Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Issue Resolution, Email Management, Phone Communication, Scheduling, Data Entry, Administrative Tasks, Team Support, Computer Skills, Outlook, Organizational Skills, Attention To Detail, Multi-tasking, Self-Motivated, Results Oriented, Accountable

Industry

Construction

Description

Description JOB SUMMARY Looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Interacting with customers, field Inspectors, and homeowners Manage emails and phone calls Schedule repairs and inspections as needed Resolving customer service issues (Scheduling Appointments) Data entry (RFMS) Daily email and phone communication with customers, field inspectors and homeowners General administrative tasks, team support, and solving service issues SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. None Requirements EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent customer service skills Strong computer skills (Outlook and phone experience is a plus) Strong written and verbal communication skills Proven organizational skills in working with customers and team members Exceptional attention to detail both in verbal and written forms Ability to multi-task and manage multiple priorities Self-motivated, results oriented, and accountable High school graduate or some College General computer knowledge PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit at computer monitor for long periods throughout the day Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General working conditions Office environment May have to meet tight deadlines OUR BENEFITS Health Insurance (Medical, Prescription, Dental, and Vision) Life Insurance Paid Holidays and Time Off 401(k) Plan with company matching ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accomodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.

Responsibilities

The Customer Service Representative will partner with the business to ensure long-term success by resolving issues accurately and efficiently while maintaining excellent service standards. Essential duties include interacting with customers and inspectors, managing communications, scheduling repairs and inspections, and performing data entry.