ABOUT US

Brandtactics is a leading field marketing, events and activations company, delivering high-quality brand experiences across Ireland. We pride ourselves on our professionalism, strong client relationships, and exceptional team. When we work with a client, we become an extension of their brand, friendly, professional, and focused on delivering a great customer experience every time. We are now recruiting key staff to represent Bus Éireann and Expressway.

THE ROLE

As a Customer Service Representative, you’ll be the brand ambassador representing a National Brand been the helpful face customers remember. This is an active role, engaging with the public from assisting passengers to reach their destination. Your interaction is key for the brand creating positive travel experiences and building brand loyalty.

KEY RESPONSIBILITIES

• Greet customers warmly and provide accurate travel information.
• Assist with ticket sales (online, ticket vending machines, or mobile devices).
• Help passengers navigate stations, airports, and boarding areas.
• Troubleshoot ticket machine issues (full training provided).
• Manage queues to ensure smooth and timely boarding.
• Support marketing promotions, surveys, and data collection campaigns.
• Assist passengers with accessibility needs.
• Work closely with station staff, drivers, and the Bus Éireann team.
• Complete end-of-shift reports.