ARE YOU AVAILABLE IN THE EVENING OR AT THE WEEKEND?

As our business continues to expand, we’re looking for a Customer Service Representative/Business Administrator to support our customers and team between 5:00 pm and 8:00 pm during the week and 8:00 am and 6:00 pm over the weekend.
On a daily basis, you will manage all calls, emails and enquiries promptly and courteously, whilst providing a high level of customer service.
You will be responsible for scheduling appointments, following up with ongoing works, and providing feedback to our customers.
You’ll provide quotations, order materials, process invoices, and help our team of engineers deliver the excellent customer service we’re known for.

WHAT WE ARE LOOKING FOR:

We are looking for an experienced customer service professional who is organised, collaborative and motivated.
You must demonstrate strong written and verbal communication skills, the ability to problem-solve and the willingness to go the extra mile.
You will be required to take responsibility for your own workload and use your initiative to find an appropriate resolution.
You will need to be able to balance one-off activities with daily responsibilities.
You’ll need to have a good understanding of MS Office and experience with CRM systems.

Manage customer enquiries in a prompt and effective manner.
Maximise the engineer’s operational efficiency through considered diary management.
Promote products and services to customers, ensuring they are aware of what is available to them.
Produce fixed-price quotations and create purchase orders using our CRM.
Prioritise your workload to deliver an excellent customer experience.
Maintain and record quality, accurate, up-to-date customer information on relevant systems.
Respond positively and promptly to requests for additional information from team members to resolve customer issues and complaints.
Support wider departmental initiatives and projects designed to improve processes and procedures.