Customer Service Representative - Business Banking at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Communication Skills, Multitasking, Problem-Solving, Banking, Finance, Resilience, Positive Attitude, Attention to Detail

Industry

Financial Services

Description

Do Work That Matters At CommBank, we support Australian businesses every day. Our Business Banking Service (BBS) Contact Centre helps customers keep their operations running smoothly by providing fast, reliable service. As a Business Banking Associate, you’ll be part of a team that makes a real difference to business customers across the country. See Yourself in Our Team You’ll join a supportive, customer-focused team and be the first point of contact for our business banking customers. Every interaction you handle helps keep Australian businesses moving. In this role, you will: Provide premium technical and customer service support over the phone Assist with transactional enquiries, account updates and business banking needs Deliver fast, accurate solutions that support our customers’ day-to-day operations What You’ll Bring Strong customer service experience (essential) A resilient, positive attitude in a fast-paced environment Confidence using multiple systems and technologies Clear communication skills and a genuine desire to help Interest in banking/finance (desirable) Ability to learn quickly and multitask effectively No banking or finance experience required — we provide full training to set you up for success Roster & Training Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of: 7:00am–10:00pm, Monday–Sunday You will need to be available to work weekends on a regular bases (every 3–6 weeks) Full-time role (38 hours per week) In-office mandatory training, Monday–Friday, 9am–5pm Hybrid working: first 6 months in-office to set you up for success, then enjoy a balanced 50% work-from-home / 50% in-office model Start Date: Mon 16th Feb Please note: this role is not compatible with face-to-face university timetables Career Growth & Why This Role Matters Strong development pathways supported by the BBS Academy, which trains 100+ new team members annually Opportunities to become cross-skilled across other areas such as CommBiz, Merchant Enquiries and Corporate Cards Clear capability frameworks to help you progress into roles across BPB, Relationship Management, specialist banking, leadership and the wider Group Make real customer impact during crucial business moments Work with modern systems in a supportive, inclusive team Build highly transferable technical, service and problem-solving skills If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 10/01/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

As a Business Banking Associate, you will provide premium technical and customer service support over the phone, assisting with transactional inquiries and account updates. Your role is crucial in delivering fast, accurate solutions that support customers' day-to-day operations.