OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is pivotal in ensuring customer satisfaction by providing exceptional service and support. The ideal candidate will possess strong communication skills and the ability to analyse customer needs effectively.

Remuneration:

• £26,000 per annum
• 20 Days holiday increasing with each years’ service + bank holidays
• Working hours on a rota; either 8am - 4pm or 9am - 5pm Monday to Friday.
• Free health insurance

REQUIREMENTS

• Proficient in English; bilingual skills in Spanish or other languages are a plus.
• Strong phone etiquette with excellent verbal communication skills.
• Ability to analyse situations and communicate solutions effectively.
• Previous experience in a customer service role is preferred but not essential.
• Familiarity with data entry systems and basic computer applications.
• A positive attitude with a willingness to learn and adapt in a fast-paced environment.
• Strong organisational skills with attention to detail.
  Join us in delivering outstanding service while growing your career in a supportive environment!
  Job Types: Full-time, Permanent
  Pay: £26,000.00 per year

Benefits:

• Company pension
• Life insurance

Schedule:

• Monday to Friday

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints with empathy and professionalism, aiming for resolution.
• Upsell products and services where appropriate to enhance customer experience.
• Maintain detailed records of customer interactions and transactions through data entry.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Analyse customer feedback to identify areas for improvement.