As the Customer Service Representative, the successful candidate’s responsibility will be to not only support our customers, but also our shipping, purchasing and estimating teams. This position works closely with all departments to expedite orders, ensure quotes, warranty requests, repairs, status reports, scheduling and parts delivery are completed accurately and within tight deadlines and we will provide on-the-job training for the right candidate.
This position is not a call centre role, and related tasks and activities include, but are not limited to, purchase orders, shipping-receiving order processing and logistics. This position is also not in a typical office environment, and you will have exposure to varying noise levels, machinery, dust and dirt. The core customers and vendors this role supports are mainly related to agricultural manufacturing. This is a full-time position that typically reports to the Office Manager.
DUTIES & RESPONSIBILITIES: Receive requests to process quotes and work with internal and external customers to successfully resolve any issues that may arise
Satisfy required customer order delivery dates, involving order management tasks including investigation, expediting and communication with internal departments, vendors and customers
Provide customers with information, status reports, consignment information and specials
Process orders and follow up with production timelines
Contact customers to advise of any matters that may arise or to request additional information to accomplish required repairs
Develop and maintain customer relationships through positive and effective communication, providing required information and resolving questions and concerns promptly
Support and communicate with administration, shipping, sales and other departmental staff
Work with shipping and receiving, scheduling parts that require delivery and receiving parts when needed
Job support functions such as order filing, organization, maintaining and updating inventory items
Send job estimate quotes to customers and respond to all inquiries or requests
Send status reports to customers for all in-house work
Advise customers of issues that occur with orders as they arise and keep them informed
Work closely with various departments to support deadlines, update status reports and to meet customer demands
Work with Quality Assurance to advise of customer returns, warranty issues, and any complaints or concerns
Make daily customer care phone calls to customers in order to conduct a survey
Handle confidential information on a regular basis professionally and ethically
Comply with all company policies and procedures and adhere to company standards
Maintain a professional demeanor at all times with fellow employees, management and customers
Assist with any other jobs, projects or duties that are assigned or may arise

EDUCATION, SKILLS & EXPERIENCE:

• Minimum 2 to 5 years experience in a customer service role, preferably in a manufacturing environment (metal fabrication)
• Strong communication and organizational skills, with an aptitude for dealing with technical and functional features of products and their applications
• Experience with order fulfillment and inventory control tasks, such as order entry, purchasing, stock replenishment and inventory analysis preferred
• Experience with Production, Scheduling and Purchasing considered an asset
• Experience in a manufacturing setting (aerospace, agriculture, automotive, etc.) preferred
• Ability to work under pressure and with a high level of accuracy and detail
• Able to work efficiently with minimal supervision * Solid knowledge of Microsoft Office (Word, Excel, Outlook)

OTHER REQUIREMENTS:

• Excellent verbal and written communications skills
• Customer focused with a strong interest in providing exceptional customer service
• Fluent in English (must be able to speak, read and write in English)
• Detail Oriented with sound problem solving and decision-making skills
• Ability to work under pressure and time management
  Job Type: Full-time

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Experience:

• Customer service: 2 years (required)

Location:

• Winnipeg, MB R2R 0J2 (required)

Work Location: In person
Application deadline: 2025-09-1

Please refer the Job description for details