Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability.

JOB SUMMARY

Calero, the leading technology expense management solution for complex enterprises, is looking for a Customer Service Representative in their UK locations or remote. Reporting to the Mobility Support Manager, you will support end-users to process their requests for mobile services directly with vendors across the world in a call-center and support environment. In addition, you will provide 1st, and where necessary, 2nd line support to our customer’s end-users for support on the mobile device.

EXPERIENCE

• Mobile Device and Service Support experience desired
• Experience with Zendesk preferred
• Ability to utilize knowledge base to provide support to customers
• Proficient in Microsoft 365 (Word, Excel and Outlook)

SKILLS

• Attention to detail
• Agility to fast paced environment
• Ability to prioritize and manage multiple responsibilities
• Demonstrates a sense of urgency and ability to meet deadlines
• Japanese language (verbal and written) skill desired

Please refer the Job description for details