Customer Service Representative – Call Center at Enterprise Call Center

Farr West, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Active listening, Communication, Computer navigation, Problem solving, Data entry, Time management, Professionalism, Attention to detail

Industry

Telephone Call Centers

Description

Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement. Job Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications High school diploma or GED Must be at least 18 years of age Authorized to work in the United States U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) Ability to follow detailed processes and meet performance expectations Strong communication and active listening skills Comfortable navigating computer applications and web-based tools Ability to work independently and remain accountable to schedules Preferred: Prior call center or customer service experience Bilingual (Spanish/English) preferred but not required Familiarity with phone-based or computer-based support environments Additional Information Flexible scheduling options after certification Paid training following successful client certification W2 employment structure with payroll, protections, and stability Paid time off and optional supplemental insurance (Aflac) Household telehealth access through MDLive Access to performance-based incentives Career advancement pathways into support, QA, and leadership roles All applicant information is kept confidential under EEO guidelines Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

Responsibilities

Handle inbound interactions for major brands to assist customers with inquiries, service requests, and product support. Maintain high-quality customer care while adhering to brand standards and internal systems.