Customer Service Representative - Call Center at MONEYME

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Proactive Behaviour, Problem Solving, Interpersonal Skills, Analytical Abilities, Organizational Skills, Time Management, Autonomy, Collaboration, Relationship Building, Initiative, Adaptability, Creative Thinking, Self-Motivation

Industry

Financial Services

Description

Acknowledgement of Country MONEYME acknowledges Aboriginal and Torres Strait Islander peoples as the first people and Traditional Custodians of the land and waterways throughout Australia. We recognise their continued connection to culture, community and Country, and pay our respects to Elders past and present. View our journey towards reconciliation About MONEYME: MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency. We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional teams. About the role: Our call center team is responsible for supporting our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers. Their role is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience. You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person. What we are looking for: This role requires a combination of strong communication skills, proactive behaviour, and the ability to manage complex situations efficiently. The ideal candidate will possess a blend of interpersonal, analytical, and organizational abilities to excel in this dynamic environment. We are happy to train you if you don't have experience in a call center environment. Candidates from hospitality, retail or other customer service backgrounds are welcome to apply. To be successful in this role you must have the following: Passion to provide outstanding customer service. Outstanding communication skills - Both written and verbal. Ability to work autonomously, own and complete tasks. Have a positive, inclusive and collaborative approach to work. Ability to go above and beyond to help MONEYME clients and customers. Have the confidence to challenge and strive for continual improvement. Be a relationship builder with the ability to initiate and drive conversations. Strong time management and organisational skills. At MoneyMe, we value: Strong teamwork skills, with the ability to collaborate within and across teams and functions. Ability to think creatively and problem solve when faced with new challenges. Ability to work independently & self-motivated. Strong time management skills with the ability to deliver quality work in an efficient manner. Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time What’s in it for you: At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more. Some of our perks and benefits we offer to our employees are: Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees. 3 days paid community service and volunteering leave per year. 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer. Quarterly champion awards and reward trips. Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc. Team social events, massages in the office, free coffee and much more. MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.

Responsibilities

The role involves being on the front line to answer calls, messages, and emails for external partners like Finance Brokers and Automotive Dealers, addressing questions about credit policy and application status. This position requires liaising between partners and the credit/underwriting team to help increase loan approvals.