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Customer Service Representative – Call Center at RADcube, LLC
Indianapolis, Indiana, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Call Center Experience, Clear Communication, Good Listening Skills, Basic Computer Skills, Reliable, Punctual, Structured Environment

Industry

IT System Custom Software Development

Description
Job Title: Customer Service Representative – Call Center Location: Marion East, IN (Onsite) Job Type: Full-time About the Role We’re looking for Customer Service Representatives to join a call center team supporting individuals who have questions about state benefit programs, primarily SNAP. This role involves answering inbound phone calls, listening carefully to each caller’s concern, and providing clear helpful information. What You’ll Be Doing Answer inbound calls from individuals with questions about state benefits Provide basic information, guidance, and next steps based on established procedures Enter accurate notes during and after each call Follow call scripts, guidelines, and privacy requirements Escalate complex issues to the appropriate team when needed Maintain a calm, respectful, and helpful tone with every caller Meet daily call handling and attendance expectations Requirements What We’re Looking For High school diploma or equivalent Customer service or call center experience is required Comfortable speaking on the phone for most of the workday Clear communication and good listening skills Basic computer skills and ability to navigate multiple systems Reliable, punctual, and able to work in a structured environment Nice to Have Previous experience in customer support, healthcare, government services, or insurance. Familiarity with public assistance programs Bilingual skills are a plus
Responsibilities
Customer Service Representatives will answer inbound calls from individuals with questions about state benefits and provide guidance based on established procedures. They will also enter accurate notes during and after each call and escalate complex issues when necessary.