CUSTOMER SERVICE REPRESENTATIVE / CALL CENTER REPRESENTATIVE

Are you ready to create meaningful change in your community while building a fulfilling and dynamic career? At InnoSource, we’re looking for passionate and driven individuals to join us as Customer Service Representative / Call Center Representative. This is more than just a job, it’s an opportunity to positively impact the Pittsburgh community by helping residents manage their utility costs and navigate financial challenges.
We’ve partnered with a leading local organization to assemble a team of dedicated professionals committed to providing exceptional service to those in need.

WHAT WE’RE LOOKING FOR

We’re seeking candidates who are passionate about making a difference and excel in delivering exceptional customer service:

• Customer-Focused: You genuinely care about helping others and can provide friendly, patient, and professional support.
• Tech-Savvy: You’re comfortable using Microsoft Windows, Office applications, and learning new systems quickly.
• Resilient: You handle challenges with grace and maintain a positive attitude under pressure.

WHY YOU’LL LOVE THIS ROLE

At InnoSource, we believe in helping you succeed and grow. Here’s what makes this opportunity unique:

• Work-Life Balance: After day 1, this position allows you to work from home.
• Make a Real Impact: Be the voice of hope and guidance, assisting individuals and families in securing vital support to manage their financial burdens.
• Grow Your Career: We provide comprehensive training, ongoing support, and clear advancement opportunities to help you reach your professional goals.
• Supportive Environment: Join a collaborative team that values your contributions and supports your success every step of the way.

WHAT YOU’LL DO

As a Customer Service Representative / Call Center Representative, you’ll play a key role in assisting customers with empathy, efficiency, and professionalism. Your day-to-day responsibilities include:

• Connecting with Customers: Handle inbound and outbound calls, addressing questions, resolving concerns, and guiding customers through application processes for various assistance programs.
• Managing Applications: Help customers complete their applications over the phone, review income documentation, and ensure accurate processing to determine eligibility.
• Organizing Information: Maintain detailed and accurate customer records using our systems.
• Collaborating with the Team: Work closely with colleagues and supervisors to meet program goals and deliver outstanding service.