Customer Service Representative at Camco Manufacturing Inc

Greensboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Order Fulfillment, Account Management, Microsoft Office, Multitasking, Problem Solving

Industry

Manufacturing

Description

Job Details Job Location: Greensboro - Greensboro, NC 27409 About Camco Manufacturing: Camco Manufacturing, founded in 1966, has evolved from a humble beginning with one employee and a single product to become a powerhouse in the outdoor recreation market. With a rich history spanning over 50 years, Camco has grown exponentially, boasting a workforce of over 1,000 employees, 140+ patents, and an extensive product line exceeding 5,600 offerings. The company's commitment to innovation is evident through its best-in-class, in-house development team, specializing in creating cutting-edge products for the RV, marine, ATV, and other outdoor recreation industries. Headquartered in Greensboro, North Carolina, Camco operates eight separate manufacturing and warehousing facilities encompassing one million square feet. This extensive infrastructure allows Camco to efficiently meet the diverse needs of its customers, solidifying its position as a leading aftermarket parts and accessories manufacturer in the fast-growing outdoor recreation market. Focused on the RV, Marine, and Camping sectors, Camco's influence in these industries is significant, as it continues to lead the charge with a relentless pursuit of excellence and a commitment to delivering top-notch products and services. Customer Service Representative Location: Greensboro, NC Position Type: Customer Service Reports to: Customer Service Manager Overview: The Customer Service Representative plays a key role in ensuring customer satisfaction by managing orders, processing returns, and supporting internal teams. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Responsibilities: Accurately process customer orders via phone, email, fax, or EDI. Ensure correct product selection, pricing, and shipping methods. Maintain and update customer databases and portals. Handle returns, credit memos, and account analysis. Provide inside support to the outside sales team. Resolve customer issues via phone, email, or in person. Monitor open orders to ensure timely delivery and compliance with customer specifications. Demonstrate agility and adaptability. Cross-trained in other CS functions to support team flexibility, ensure coverage, and serve as a backup when needed. Assist with onboarding new customers and maintaining relationships. Qualifications: High school diploma or GED required; associate degree preferred. Minimum 3 years of customer service experience. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access). Strong communication and negotiation skills. Experience with order fulfillment and account management. Ability to multitask and prioritize in a dynamic environment. Compensation and Benefits: We offer a wide range of career opportunities with excellent benefits. Above all, we are looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love. Competitive salary 401k with company match Participation in company health (medical, dental) insurance plans. Supplemental insurance offered Promote work/life balance including paid time off and paid holidays We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law. Qualifications

Responsibilities

The Customer Service Representative is responsible for managing customer orders, processing returns, and providing support to internal teams. They ensure customer satisfaction through effective communication and timely resolution of issues.