CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in process, we are looking for a Permanent Part or Full-Time Customer Service Representative Tier I to join our expanding team.

REQUIRED EDUCATION

➢Secondary School Diploma
➢Post-Secondary studies are an asset

QUALIFICATIONS AND EXPERIENCE

➢Minimum of one-year experience in a computerized environment
➢Minimum one year of customer service experience
➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.

SKILLS AND COMPETENCIES

➢Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
➢Good communication skills (oral and written)
➢Strong problem-solving skills
➢Organized, attentive to detail
➢Ability to work through stressful situations
➢Ability to work individually and as part of a team
Job Types: Full-time, Permanent
Pay: From $25.28 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Schedule:

• Day shift

Application question(s):

• Are you legally permitted to work in Canada?
• Are you located in Campbell River, or looking to relocate? Please indicate

Education:

• Secondary School (required)

Experience:

• customer service: 1 year (required)

Location:

• Campbell River, BC V9W 7Z8 (required)

Work Location: In perso

➢Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
➢Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
➢Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
➢Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
➢Respond to email requests and inquires utilizing superior customer service and business writing skills
➢Additional duties based on business needs