Canadian Executive Search Group is looking to hire a Customer Service Representative for a local Produce Processing Facility.
Location: Kingsville, Ontario
(Must have reliable transportation and full “G” class drivers licence)
Role: Customer Service Representative
Role Type: Temporary
Schedule: Monday - Friday / 8:00 AM - 5:00 PM
Start Date: Immediate
Wage: $20.00/HR (Paid Weekly!)

SUMMARY:

The Customer Service Representative (CSR) is responsible for providing exceptional service to
customers by managing communications, processing orders, and resolving inquiries with a focus
on accuracy, professionalism, and efficiency. The CSR plays a key role in supporting sales
operations, ensuring customer satisfaction, and maintaining accurate records of transactions and
interactions.

EDUCATION AND EXPERIENCE:

High school diploma or general education degree GED equivalent
2-4 years of previous experience in Customer service
Proven experience in a customer service or order management role.
Excellent verbal and written communication skills.
Proficiency in data entry and ERP/order processing systems.
Ability to work independently and as part of a cross-functional team.
Detail-oriented with a proactive approach to problem resolution.
Familiarity with inventory and supply chain processes is a plus.
Interested? Please send your resume to kristah@canadianexecutivesearch.com
We are proud to support the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to ensuring the workplace is free from discrimination. During our hiring process, we will notify job applicants that accommodations are available upon request. If a selected job applicant requests accommodation, we will consult with the individual and provide or arrange for the appropriate accommodation taking into account the applicant’s disability-related needs.

Communicate with customers via phone and email to receive and process orders, follow-
ups, and general inquiries in a timely and courteous manner.
Accurately enter customer orders into the system, including those received via direct
contact, mail, fax, or email.
Review historical order data to assist in order processing and support inventory control
functions.
Apply product and process knowledge to resolve customer concerns and provide
effective solutions.
Participate in corrective action teams to address and resolve product, service, or process
non-conformities.
Perform contract review of customer purchase orders to ensure accuracy and compliance
with company policies.
Manage and maintain customer accounts by entering and tracking sales orders and
ensuring all information is up-to-date and accurate.
Demonstrate strong problem-solving skills, multitasking ability, and attention to detail in
daily tasks.
Conduct month-end account audits relevant to customer service responsibilities to ensure
data integrity.
Provide customers with product information, delivery details, and recommendations for
alternative or additional products.
Handle product-related issues, including defective part replacement and returns, by
following complaint handling procedures and documenting issues appropriately.
Coordinate and implement changes to customer accounts and orders as necessary.
Perform other related duties and responsibilities as assigned by management.