The Fraud and Scams Response Centre consists of seven group level functions: Bankwest, Card Fraud, Digital Fraud, Branch Fraud, Originations, Scams and Planning and Performance.

SKILLS & EXPERIENCE

• Qualifications: No formal qualification required.
• Strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying potential fraud/scam activity and ensuring customers are banking as effectively as possible.

• 12-month fixed term contract, full time (38 hours per week) position.
• Operating hours: 24 hours a day, 7 days a week . You must be willing to work a rotating roster in accordance with the operating hours.
• High volume call centre environment.
• In office attendance for training is required . Once we’ve set you up for success, you will move to hybrid working with a mixture of working from home and office hub days.
• In office requirement: 20%. E.g. If there are 20 working days in the month, you will need to attend the office 4 times that month.