Job Description

Roles & Responsibilities

Responsibilities: Maintain a positive attitude and calmly respond to customers complaints. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Ability to learn various product technical specifications. Processing orders, forms, applications, and requests. Keep records of customer interactions, process customer accounts and file documents. Providing feedback on the efficiency of the customer service process. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication and through various channels. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Prepare product and customer reports by gathering data collected during customer interactions.

Job Description

Roles & Responsibilities

Responsibilities: Maintain a positive attitude and calmly respond to customers complaints. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Ability to learn various product technical specifications. Processing orders, forms, applications, and requests. Keep records of customer interactions, process customer accounts and file documents. Providing feedback on the efficiency of the customer service process. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication and through various channels. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Prepare product and customer reports by gathering data collected during customer interactions.