Customer Service Representative (Casual)

at  Avis Budget Group

ABOUT THE ROLE

As what we call a Rental Sales Agent, you will be the face of our business! In this position you will interact with our customers at the rental counter while marketing products and services, completing rental bookings and responding to general customer enquiries.

Key Responsibilities will include:

• Establishing customer car rental needs by actively listening
• Review in detail Avis Budget Group’s various add-ons and services as to determine what may best suit the customer.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings in a timely , efficient and accurate manner
• Answering customer questions and inquiries

What we’re looking for

• Applicants must have a full and valid driver’s license .
• This is a casual position that requires a minimum availability of 3-4 days per week where you will be scheduled to work during our operating hours being Monday to Friday 07:30am - 09:00pm, Saturday 07:30am - 08:00pm & Sunday, 08:00am to 10:00pm.
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information.