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Customer Service Representative at Catania-Spagna Corp
Ayer, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Order Management, Communication Skills, Organizational Skills, Team Collaboration, Problem Solving, Attention to Detail, Proactive Mindset

Industry

Food and Beverage Services

Description
Description Department: Customer Service Reports to: Customer Service Manager Location: On-site | Ayer, MA Be the Voice Behind the Quality At Catania Oils, we don’t just produce premium edible oils—we build lasting relationships. As a Customer Service Representative, you’ll be the frontline ambassador for our brand, ensuring every customer interaction reflects our commitment to excellence, responsiveness, and care. What You’ll Do Serve as the primary point of contact for customers, sales, logistics, and production teams within your assigned territory. Accurately enter and manage orders received via email, phone, fax, or EDI into our company database. Collaborate with Sales to confirm pricing and resolve order-related issues swiftly. Coordinate with Production and Logistics to ensure timely product availability and delivery. Process contracts and confirm orders to meet service goals. Build strong internal and external relationships to support seamless operations. Stay informed on Catania Oils’ product specifications, customer profiles, and market dynamics. Actively participate in team meetings and contribute to continuous improvement. Support special projects and other duties as assigned. Requirements What You Bring 3–5 years of experience in a manufacturing or production environment; 2 years of college preferred. Familiarity with EDI systems is a plus. Strong communication and organizational skills. A proactive, team-first mindset with a passion for customer satisfaction. Working Environment Fast-paced and collaborative. You’ll thrive in a cubicle setting where multitasking and attention to detail are key. Why Catania Oils? We’re a family-owned business with a legacy of quality and innovation. At Catania Oils, you’re not just filling a role—you’re joining a team that values integrity, growth, and the power of great service. Catania Oils is an Equal Opportunity Employer
Responsibilities
The Customer Service Representative serves as the primary point of contact for customers and internal teams, managing orders and ensuring timely product availability. They also build relationships and support continuous improvement initiatives.