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Customer Service Representative at Centra Health
Forest, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Entry, Inbound Calling, Outbound Calling, Patient Portal Functionality, Payment Options Assistance, Professional Image, Composure

Industry

Hospitals and Health Care

Description
The Customer Service Representative is responsible for successfully and efficiently answering large volumes of calls, emails, and chats from our patients in regard to their financial responsibility to Centra.  The Customer Service Representative completes the necessary data entry of insurance and demographic information for the patient.  The representative also answers inquiries from our patients on how to use our patient portal functionalities. The Customer Service Representative contributes to the financial success of Centra by offering payment options and assistance to our patients.  
Responsibilities
The Customer Service Representative is responsible for efficiently handling a high volume of calls, emails, and chats from patients regarding their financial responsibilities to Centra. This role also involves completing necessary data entry for patient insurance and demographic information and assisting patients with patient portal functionalities.