Customer Service Representative at Century Casinos Inc

, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Cash Handling, Guest Assistance, Marketing Support, Transaction Processing, Inventory Management, Effective Communication, Event Setup, Kiosk Maintenance, Professional Demeanor, Report Generation, Player Rewards Management, Promotional Support, Problem Solving

Industry

Gambling Facilities and Casinos

Description

Marketing Customer Service Representative Century Downs Racetrack and Casino Century Downs is looking for an exciting and dynamic role in a fast-paced, fun environment? Century Downs Racetrack and Casino is looking for a Customer Service Representative to join our marketing team, with primary availability for evening and weekend shifts. About Us Century Casinos creates vibrant, energetic spaces where gaming, dining, and entertainment come together. We’re committed to being an employer of choice by offering innovative policies, employee-friendly initiatives, and valuable benefits. The Role As a Customer Service Representative, you’ll be the first point of contact for our guests—delivering exceptional service, assisting with player rewards programs, processing transactions, and supporting marketing promotions and events across the casino floor. What You’ll Do * Greet and welcome guests with a friendly, professional demeanor. * Enroll patrons in the Winners’ Zone and Winner’s Edge programs, promoting their benefits. * Process lottery and merchandise cashier transactions. * Input data, generate reports, and manage player rewards point redemptions. * Support casino promotions and events with setup, execution, and guest assistance. * Handle cash accurately and perform Micros/Lottery terminal transactions. * Maintain accurate inventory of promotional items and merchandise. * Communicate effectively with guests, team members, and other departments. * Assist with minor maintenance on self-serve kiosks and other machines. * Uphold a clean, organized, and safe work area. * Answer guest service calls and assist with inquiries. * All other duties as assigned. What We’re Looking For Education / Experience: One (1) or more years of recent and related marketing experience. High School Diploma required. Schedule (part time): * 8 hour shift * Day shift (8:30am to 4:30pm) * Must have occasional weekend/holiday availability Skills: * Greet and welcome guests with a friendly, professional demeanor. * Enroll patrons in the Winners’ Zone and Winner’s Edge programs, promoting their benefits. * Process lottery and merchandise cashier transactions. * Input data, generate reports, and manage player rewards point redemptions. * Support casino promotions and events with setup, execution, and guest assistance. * Handle cash accurately and perform Micros/Lottery terminal transactions. * Maintain accurate inventory of promotional items and merchandise. * Communicate effectively with guests, team members, and other departments. * Assist with minor maintenance on self-serve kiosks and other machines. * Uphold a clean, organized, and safe work area. * Answer guest service calls and assist with inquiries. * All other duties as assigned. Why Join Us? * Work in a fun and energetic atmosphere. * Be part of a team that values great guest experiences. * Enjoy a fun, fast-paced workplace with opportunities for growth. * On-site parking * Employee discount Apply Now! If you’re excited to bring your customer service skills to a vibrant gaming and entertainment environment, we’d love to hear from you. Join the team and help make every guest visit unforgettable!

Responsibilities

As a Customer Service Representative, you will be the first point of contact for guests, delivering exceptional service and assisting with player rewards programs. You will also support marketing promotions and events across the casino floor.