Customer Service Representative at Charger Logistics Inc

Brampton, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Accounting Support, Communication, Interpersonal Skills, Problem-Solving, Attention to Detail, Time Management, Collaboration, Billing, Payments, Financial Policies, Documentation, Process Improvement, Compliance, Discrepancy Resolution, Record Keeping

Industry

Truck Transportation

Description

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office. Responsibilities: Respond to inquiries related to invoices, payments, statements, and account balances via phone, email, or ticketing systems. Work collaboratively with the accounts payable (AP), accounts receivable (AR), and general ledger (GL) teams to resolve customer or vendor concerns. Investigate and resolve discrepancies in billing, payments, and account data. Communicate and clarify company financial policies and procedures to internal and external stakeholders. Assist with processing payment requests, refunds, and credit memos when necessary. Maintain accurate records of customer communications and issue resolutions. Escalate unresolved issues to appropriate accounting personnel or management. Support the monthly and year-end closing processes by providing necessary documentation or customer-related data. Ensure compliance with internal controls and financial regulations during all customer service processes. Contribute to continuous process improvements within the finance and customer service workflows. High school diploma or equivalent required; Associate or Bachelor’s degree in Accounting, Finance, or Business preferred. 1–3 years of customer service or accounting support experience, preferably in a finance or accounting environment. Strong understanding of basic accounting principles is a plus. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Competitive Salary Healthcare Benefit Package Career Growth

Responsibilities

The Customer Service Representative will respond to inquiries related to invoices, payments, and account balances while collaborating with various accounting teams to resolve concerns. They will also maintain accurate records and support the monthly and year-end closing processes.